FAQs

1. How much do your products cost and in what sizes are they available?
2. When will I receive my order?
3. Why am I having difficulty with a photo upload card, wrap or banner?
4. Which characters in my image file name will cause problems?
5. I am having Technical Difficulties
6. I have noticed a mistake! Can I change my order?
7. Can I get a blank envelope with my card?
8. Can I send cards to someone other than myself?
9. How are the cards, wrapping paper and banners printed & what board do you use?
10. Are your products recyclable?
11. What payment methods do you accept?
12. If I order a card will the recipient know who sent it?
13. Where does my Paypal refund go?
14. What personalised gifts do you have available?
15. How are your personalised candles made?

Q.  How much do your products cost and in what sizes are they available?

A.

Q.  When will I receive my order?

A.  If you order before 2pm, we will dispatch your items the same day. (Monday-Friday)

For comprehensive delivery details, please click here.

Christmas Delivery

Be sure to get all your personalised Christmas cards, wrapping paper, banners and gifts  in the post on time. Below are the recommended latest postal dates to receive in time for Christmas. Order before 2pm (Monday-Friday) for same day despatch.

Christmas Period Despatch Cut Off Information

Orders placed after 2pm on Friday 23rd December will be dispatched by Wednesday 28th December (Royal Mail Strikes pending)

Normal deliveries will resume between Wednesday 28th - Friday 30th December. All orders placed after 2pm on Friday 30th December will be despatched Tuesday 3rd January 2023.

Dom & Geri HQ are taking some well deserved rest and family time over the festive period. The website will remain open but please bear in mind when ordering that after 2pm on the 23rd December, orders will not then be despatched until 3rd January 2023. If you have any queries, emails and our social media will be responded to periodically throughout this time. 

Please select the correct delivery method at checkout. Any orders placed after the date stated using a different delivery choice will receive their product after Christmas. Please order in time and choose the appropriate method of postage. We are currently recommending choosing Special Delivery at checkout to avoid disappointment and pressure on Royal Mail and the courier services that we use.

If you have any queries, emails and our social media will be responded to periodically throughout this time. Thank you for your patience and understanding, we hope you have a very Merry Christmas and a Happy New Year!

Q.  Why am I having difficulty with a photo upload card, wrap or banner?

A.  We have some very specific restrictions on images that can be uploaded and this may be why you are having difficulty. Images must be in JPEG format to upload to the site, any other format such as Word Documents and PDFs will not be accepted. For best results we suggest that you make the image dimensions approximately 1000 pixels for the smallest edge of your photos. If you are unable to change your photos to jpegs do not hesitate to contact us by email and we will do our best to help you.

We print images at 300DPI (Dots Per Inch) so if you are scanning the image we recommend you use this setting.

If you try to upload a photo that has a lower resolution or image size, we will still accept the image but the image may not print very well. If you continue to have problems uploading an image, the best thing would be for you to email info@domandgeri.com explaining fully your problem and one of our staff will endeavour to assist.

When producing any cards, wraps or banners featuring 20 photos apertures on a mobile phone, you may find that you have a problem uploading your photos and ordering due to memory size. For this type of design we recommend using a tablet or desktop computer for a more efficient service.

Q.  Which characters in my image file name will cause problems?

A.  There a number of characters which if used in the names of your image will cause it to be rejected.

Please do not use any of the following:

& % £ $ * ! @ ? # | \ / ( ) [ ] <>' "

Q.  I am having Technical Difficulties

A.  If you receive an unexpected error message or something strange happens while you are using the site, please make note of the following points and contact us at info@domandgeri.com or call 01943 618008. Alternatively fill in the feedback form in Contact us and someone will be back in touch with you. 

The more information you can give us, the quicker we will be able to identify the problem.

• Where were you on the site?
• What were you doing immediately before it happened?
• If you received an error message what did the complete text say?
• Do you have a screen shot of what happened?
• Does this happen repeatedly on all products or just one product?

Before going live, new functionality on the site is checked thoroughly with as many combinations of Internet Browser and Operating Systems as possible. However, there are thousands of combinations and sometimes problems slip through the net. If this is the case, we will try to fix the error as quickly as possible. There are a few very old and rare browsers that we just can't support because they don't have enough functionality to allow the site to work. In these cases we recommend upgrading to a newer browser. It's easy and free and it will make it easier for you to view all sites not just ours.

Q.  Why hasn't my card, wrap or banner arrived yet?

A.  All our items are despatched from our state of the art production facility in Leeds. All cards, wrapping paper and banners are then delivered straight into the Royal Mail system on the evening of dispatch, unless requested otherwise. Once an item has been despatched, we are unable to control the delivery process, however we will do whatever we can to rectify any problems caused by delayed delivery.

Please remember that first class items are not guaranteed next day delivery and depending on the size and number of items you order, may take several days to arrive, particularly during peak periods.

Please make sure you allow enough time for your items to arrive - have a look at our delivery and page to find out more. It's always better for an item to be 1 day early than 1 day late.

If you card has still not arrived after the delivery times stated have passed, please contact us and we will organise for the item to be reprinted.

Q.  I've noticed a mistake! Can I change my order?

A.  Unfortunately, once the item has been ordered it will be printed virtually instantly, so if you have spotted a mistake please contact our team as soon as possible at info@domandgeri.com and we will endeavour to either halt production or cancel delivery and allow you to amend the item appropriately.

Q.  Can I get a blank envelope with my card?

A.  If you order a card to be sent back to you they will come in an outer envelope with a spare blank envelope ready for you to send the card on.

Q.  Can I send cards to someone other than myself?

A.  If you would like to send a card directly to someone please select the 'send direct' postal option and enter the name and address of the recipient. We will have the card dispatched directly to them in one envelope.

Q.  How are the cards, wrapping paper and banners printed & what board do you use?

A.  All our cards, gift wrap and banners are printed on paper from renewable resources. We take our green commitment of only using materials from renewable resources very seriously. All cards are printed on stock equivalent to the high end ranges found on the High street. Our wrapping paper is printed on premium, high quality paper. All can be recycled. Our banners are printed on 190gsm satin photographic quality material. We recommend that they are used for indoor use.

Q.  Are your products recyclable?

A. Yes. The wrapping paper, cards and banners we produce are fully recyclable. All our packaging including our boxes, banner tubes and paper envelopes are all fully recyclable too and we encourage our customers to do so. We have use a (green!) bubble wrap, which is oxo-degradable so a more environmentally friendly form of cushion packaging and is 100% recyclable. 

Our packing tape is sustainably sourced eco-friendly packaging tape made from 100% recycled plastic. It is free from PVC and solvents, it isn't yet recyclable but the company are working towards that.

We have moved towards refillable ink to decrease the amount of single use plastics we use to try and be more environmentally conscious.  We also love our coffee from recyclable pods with fresh local milkman delivered milk. To find out more head to our blog and look at our Reusing and Recycling Guide.

Q.  What payment methods do you accept?

A.  We accept the following Credit or Debit Cards: Master Card, Visa and Visa Debit. We also accept PayPal.

Q. If I order a card will the recipient know who sent it?

A.  When you order a card to be dispatched directly to the recipient, there will be no notification of you as a sender unless you add it when customising the card. If the recipient contacts us wanting to know who sent the card we will not release this information, however we will offer to pass on any comments via email to the person who ordered the card.

Q.  Where does my Paypal refund go?

A.If you used your PayPal balance or bank account to fund the original payment, the refunded money will go back to your PayPal account balance. You will then be able to withdraw these funds back to your bank account.

If you used a credit or debit card to fund the original payment, the refunded money will go back to your card. This may take up to 3- 5 working days.

Q. What personalised gifts do you have available?

A. Shop our range of personalised gifts, including personalised candles, personalised champagne and more!

Prices do not include postage. Order by 2pm (Monday-Friday) for same day despatch. All products are sent via courier and will not fit through the letterbox.

Q. How are your personalised candles made?

A. Our natural plant wax candles which include Soy and Rapeseed, using a special vegetable blend which has been tried and tested over 25 years are made using the finest essential oils and combined with the plant wax material achieving a clean and impressively long burn. Made by a British Manufacturer, they are hand poured and eco friendly using cotton only wicks with a paper core. We believe these are the best scented natural candles on the market. The ingredients are as natural as possible with no parabens and sulphates or harsh chemicals. All materials are responsibly sourced using factors including performance, sustainability, ethics and organic practices in mind. 

No animal ingredients are in our products.  Our products are suitable for vegans and we do not use ingredients that are tested on animals.

Here is a description of our three one wick personalised candles