Last updated: September 2018
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
What personal information do we collect about you ?
When you access and move around Dom and Geri, register an Account with Dom and Geri or purchase a Product from Dom and Geri, we may collect some or all of the following personal data about you:
- a username and password;
- name, date of birth, age and sex;
- billing and delivery addresses, email address and phone number(s);
- Payment Method (typically credit card or debit card) details;
- your Images and other User Content;
- correspondence with and from Dom and Geri;
- your preferences about receiving communications from Dom and Geri;
- information about your use of Dom and Geri, and your browsing and online purchasing activities; and details we may ask you to submit to verify your identity.
How do we use your personal information ?
Your personal data will be collected, processed, stored and used by us, and passed to and processed by our subsidiary and/or affiliated companies and other data processors acting under contract with us.
When you sign up to Dom and Geri and agree to our terms and conditions, we need to process certain data that allows Dom and Geri:
- to provide the Dom and Geri service to you in accordance with our agreement;
- to create personalised Products selected by you;
- to associate your Account, and your Product purchases, with you, and to verify your identity;
- to tailor aspects of Dom and Geri (including its search function and offers) to you;
- to process payments you make for Products;
- to pass your Product order for delivery by third party deliverers engaged by us;
- to provide customer support and improve your customer experience;
- to contact you by email and mobile communication (such as text (SMS) and "push" notification) in relation to the products or services you have purchased.
If you’ve told us it’s OK (or unless you’ve asked us not to after a purchase), we would like to contact you to provide information about products or services we think might interest you. You may withdraw this consent at any time.
For legitimate business reasons we will also process your data for customer satisfaction and customer experience improvement purposes, such as by analysing data we hold about you, and combining it with data held by third parties, in order to discern your interests, demography and other factors, and in consequence to offer goods and services that are likely to have the greatest value to you. We would also use this data in connection with the prevention and detection of fraud and other crime.
If you are asked to provide a phone number for a Product you are ordering, note that the phone number will be provided to the deliverer of your order – to assist with the delivery process. We may use automatically collect anonymous information about your use of Dom and Geri. For example, we may automatically log which parts of Dom and Geri you access, which web browser you deploy and the website from which you linked to Dom and Geri. You cannot be identified from any of this information. It enables us to compile statistics about the use of Dom and Geri, and to help target aspects of Dom and Geri and advertising to you more accurately.
We may also collect some of this personal data from third parties who have your consent to pass your details to us.
In order to take advantage of some of our Services, you may need to supply us with the personal details of a third party (for example, their name and address if you wish to send them a Product). We will not use this information for anything other than providing the Services for which the information was supplied.
Disclosing your personal data
We will not disclose any of your personal data, other than to subsidiary and/or affiliated companies and data processors (including deliverers and payment service providers) under contract with us. To enable us to provide our service, we share data with the following categories of organisations:
- Information technology (hardware and software) companies
- Payment processing companies
- Manufacturers, wholesalers and retailers
- Delivery and courier services
- Fraud prevention companies
- Advertising and marketing services companies
Information Collection And Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, other information ("Personal Information").
We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service's functionality. These third party service providers have their own privacy policies addressing how they use such information.
- What Are Cookies?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. Our cookies do not store personally identifiable information such as passwords or credit card details.
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.
Category 1: Strictly Necessary
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services like shopping baskets, cannot be provided.
Category 2: Performance
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
You can view the product pages without needing to create a cookie. A notice will appear at the bottom of your screen asking you to accept the cookie. Once you enter the designer or request to sign in then you will need to accept the cookie notice.
To delete your cookie, please see the cookie options page.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page.
Google also recommends installing the Google Analytics Opt-out Browser Add-on for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or alternatively you can change your preferences at anytime.
We use advertising and marketing services companies to show you products that might interest you while you’re browsing the internet. This is based on either your marketing preferences or your acceptance of cookies on our websites.
You can also choose to receive reminders when it’s time to send your friend or relative another card or gift. You can control these on your My Reminders page.
When you make a purchase or when we have important information to tell you, you will receive service messages to keep you up to date.
Under the EU General Data Protection Regulation 2016/679 (GDPR) you have a number of rights you can exercise over your data. Your rights are:
- The right to receive a copy of your data free of charge (know as a Subject Access Request)
- The right to receive certain data in an electronic format that can be given to another provider (a portability request)
- The right to have data corrected if it is inaccurate
- The right to ask us to stop processing or object to processing under certain circumstances
- The right to ask us to erase data in certain circumstances
- The right to withdraw consent at any time when that is the legal basis for our processing
Compliance With Laws
We will disclose your Personal Information where required to do so by law or in accordance with an order of a court of competent jurisdiction, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. As such we make no warranties as to the level of security afforded to your data, except that we will always act in accordance with the relevant UK and EU legislation.
Your information, including Personal Information, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the information, including Personal Information, to the United Kingdom and process it there.
In the event that a dispute arises with regards to the international transfer of data, you agree that the courts of England and Wales shall have exclusive jurisdiction over the matter.
Links To Other Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 13 ("Children").
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children under age 13 without verification of parental consent, we take steps to remove that information from our servers.
This Policy shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
We will never ask you to confirm the details of your Account or Payment Method by email or mobile communication. If you receive such contact, please do not respond to it.