1. When will my order be dispatched?
We will ask you when you want your order sent. The dispatch date is the day we post your order, and NOT the day it should arrive. If you order cards which are to be sent back to you, we will also include a blank envelope for you to use.
The following dispatch dates are relevant to when you order:
|Time Ordered (UK Time)*||Earliest Despatch Date*|
|Monday - Friday (Before 2pm)||Same Day|
|Monday - Thursday (After 2pm)||Following Day|
|Friday (After 2pm)||Following Monday|
|* PLEASE NOTE: UK Bank Holidays, orders will be despatched the next working day.|
2. How will my order be delivered?
Cards, A2 and A1 sized Wrapping Paper have the option of 1st class post or our trackable deliveries.
Rolls of Wrapping Paper and all Banners are sent by tracked 24 or 48 hour courier due to their size and weight.
All printed products sent by Royal Mail First Class mail - we expect 90% of all orders to arrive the next working day, however, it may take up to 3 working days to arrive, particularly during peak periods. Royal Mail first class isn’t trackable. If you require a quicker delivery service, you should use our 24 or 48 Hour Tracked Delivery option (see below).
Orders placed before 2pm (Mon-Fri) are sent out the same day (except Bank Hols).
Items sent 24 or 48 Hour Tracked Delivery require a signature*. To avoid having to collect the package from the depot, or it being redelivered at a later date, please ensure that there is someone available to sign at the delivery address, or have it delivered to a work address.
It is recommended that you allow as much time as possible for your order to be delivered and where possible you should include a Postcode or Zip.
Queen's Funeral - 19th September 2022
As a mark of respect, we will not be despatching orders on Monday 19th September to allow us to pay tribute to Her Majesty Queen Elizabeth II.
This may impact turnaround times and the speed of response from our team. We recommend placing any urgent orders before 2pm Friday 16th September and choose Special Delivery or Saturday Special Delivery at checkout.
We apologise for any inconvenience. We will be back posting on Tuesday 20th September.
Postal Strike Information (updated)
Royal Mail have announced an extensive amount of national strike action
Friday 30 September 2022 and Saturday 1 October 2022
Thursday 13 October 2022
Thursday 20 October 2022
Tuesday 25 October 2022
Monday 28 November 2022
Further dates have also been announced for functional strike action which impacts parts of our operation on the following:
Processing, Distribution, International, Collections, Admin: 3, 9, 15, 24 November and 1 December 2022
Delivery: 4, 10, 16, 25 November and 2 December 2022
Network: 2, 8, 14, 23, 30 November 2022
We’re sorry this strike action is likely to cause you some disruption to us and fellow small businesses over what is usually the busiest season of the year.
Please be aware that during these days there will be no post delivered so orders will be delayed. We will be posting as normal on these days, and will send all your orders (unless another option is chosen) via Royal Mail First Class but there will be delays that none of us can do anything about.
There will be an option of sending via courier at checkout if you would like to avoid the delays and need your order sooner.
Royal Mail will not be delivering letters (with exception of Special Delivery
ones) on the days that the strikes are taking place. Other items posted
the day before, during the strike action or on the days afterwards may
well be subject to delay.
The best approach throughout this time seems to be to plan ahead and post early where you can. You can keep up-to-date or find out more about the latest industrial action by visiting https://bit.ly/3SpO7m3
We will be using another method of postage during this time, so if you need things quicker please make sure you choose this option at checkout to avoid these delays.
If you need any help, please do not hesitate to contact us via email at email@example.com or direct message us on Instagram, Facebook or Twitter and we will try our best to solve your problem as soon as we can.
Previous strike dates:
Friday 26th August 2022
Wednesday 31st August 2022
Thursday 8th September 2022
Friday 9th September 2022
Christmas Period Despatch Cut Off Information
Orders placed after 2pm on Friday 17th December will be dispatched by Monday 17th January 2022.
Dom & Geri HQ are taking some well deserved rest and family time over the festive period. The website will remain open but please bear in mind when ordering that after 2pm on the 17th December, orders will not then be despatched until 17th January 2022. If you have any queries, emails and our social media will be responded to periodically throughout this time. Thank you for your patience and understanding, we hope you have a very Merry Christmas and a Happy New Year!
Corona Virus Latest Information on delivery and service
Due to the recent Corona Virus outbreak and in accordance to Government rules, there have been delays with Royal Mail deliveries. We are sending all our orders on time but due to increased demand for Royal Mail services, we are asking you to allow a little delay for your products to arrive with you. Please bear this in mind when ordering. If needing quickly, we advise you choose 24 or 48 Hour Tracked Delivery. We are in constant contact with our courier service and Royal Mail in order to maintain our ability to make deliveries. We are told that they are constantly monitoring and reviewing resource and procedures to still deliver the best service for you and protect the health of their workers and customers.
Please see the Royal Mail website directly for their guidance: https://www.royalmail.com/coronavirus
*Contactless deliveries for tracked parcels: A signature is required as proof of delivery, but due to the current pandemic instead of a signature, delivery drivers will take a photo of the parcel in your doorway to prove the parcel was handed over.
You should allow the following as a minimum:
|Destination||Allow at least|
|UK||3 Working Days|
|Other EU Countries||5 Working Days|
|Outside the EU||7 Working Days|
3. 24 Hour Tracked Delivery
If you require a guaranteed next working day delivery on an item within the UK, you can select this option.
This guarantees delivery Tuesday - Friday the next business day if ordered before 2pm. Items dispatched on a Friday are not guaranteed to be delivered until the following Monday unless Saturday Delivery is selected.
Items sent 24 Tracked Delivery require a signature*. To avoid having to collect the package from the depot, or it being redelivered at a later date, please ensure that there is someone available to sign at the delivery address, or have it delivered to a work address.
4. What are the Delivery Charges?
Costs are based on quantities, packaging, and final destination and will be calculated and displayed at the checkout stage. 24 and 48 Hour Tracked Delivery is only available for items with a UK destination, and costs will be calculated and displayed at the checkout stage.
5. International Delivery
We are now offering Tracked Courier deliveries for orders outside of the UK. Prices are displayed upon checkout.
Allow at least
|Europe||5 Working Days|
|Rest of the World||7 Working Days|
Please contact us in advance if you require 1-3 working day delivery outside of the UK.