1. When will my order be dispatched?
We will ask you when you want your order sent. The dispatch date is the day we post your order, and NOT the day it should arrive. If you order cards which are to be sent back to you, we will also include a blank envelope for you to use.
The following dispatch dates are relevant to when you order:
|Time Ordered (UK Time)*||Earliest Despatch Date*|
|Monday - Friday (Before 2pm)||Same Day|
|Monday - Thursday (After 2pm)||Following Day|
|Friday (After 2pm)||Following Monday|
|* PLEASE NOTE: UK Bank Holidays, orders will be despatched the next working day.|
2. How will my order be delivered?
All our printed products are sent by Royal Mail First Class mail unless you request Special Delivery. We expect 90% of orders to arrive the next working day, however, it may take up to 3 working days to arrive, particularly during peak periods. If your item was sent by First Class Post or Airmail First Class - this is not a trackable service. If you require a next day delivery service, you should use our Special Delivery option (see below).
Orders placed before 2pm (Mon-Fri) are sent out the same day (except Bank Hols).
Gift despatch details are shown on the individual product pages. Items sent Special Delivery require a signature. To avoid having to collect the package from the depot, or it being redelivered at a later date, please ensure that there is someone available to sign at the delivery address, or have it delivered to a work address.
It is recommended that you allow as much time as possible for your order to be delivered and where possible you should include a Postcode or Zip.
You should allow the following as a minimum:
|Destination||Allow at least|
|UK||3 Working Days|
|Other EU Countries||5 Working Days|
|Outside the EU||7 Working Days|
3. Special Delivery
If you require a guaranteed next working day delivery on an item within the UK, you can select this option.
This guarantees delivery Tuesday - Friday before 1.00 pm of items ordered before 2pm on the previous day. Items dispatched on a Friday are not guaranteed to be delivered until the following Monday unless Royal Mail Saturday Delivery is selected.
Please note that Special Delivery requires a signature. To avoid having to collect the item from the depot, or it being redelivered at a later date, please ensure that there is someone available to sign at the delivery address, or have it delivered to a work address.
If your item was sent by:
- Special Delivery
- Special Delivery Sat
- Royal Mail Tracked
- Courier Delivery
Your order can be tracked. Please contact us if you require any further information.
4. What are the Delivery Charges?
Costs are based on quantities, packaging, and final destination and will be calculated and displayed at the checkout stage. Special Delivery is only available for items with a UK destination, and costs will be calculated and displayed at the checkout stage.