1. When will my order be dispatched?
We will ask you when you want your order sent. The dispatch date is the day we post your order, and NOT the day it should arrive. If you order cards which are to be sent back to you, we will also include a blank envelope for you to use.
The following dispatch dates are relevant to when you order:
2. How will my order be delivered?
All our printed products are sent by Royal Mail First Class mail unless you request Special Delivery. We expect 90% of orders to arrive the next working day, however, it may take up to 3 working days to arrive, particularly during peak periods. If your item was sent by First Class Post or Airmail First Class - this is not a trackable service. If you require a next day delivery service, you should use our Special Delivery option (see below).
Orders placed before 2pm (Mon-Fri) are sent out the same day (except Bank Hols).
Gift despatch details are shown on the individual product pages. Items sent Special Delivery require a signature. To avoid having to collect the package from the depot, or it being redelivered at a later date, please ensure that there is someone available to sign at the delivery address, or have it delivered to a work address.
It is recommended that you allow as much time as possible for your order to be delivered and where possible you should include a Postcode or Zip.
Corona Virus Latest Information on delivery and service
Due to the recent Corona Virus outbreak and in accordance to Government rules, we are still open for business but our fulfilment team has been reduced. With this in mind, as of 24th March 2020 we are asking people to allow extra time for delivery of their products. We are sending all our orders on time but due to increased demand for Royal Mail services, we are asking you to allow a little delay for your products to arrive with you. Please bear this in mind when ordering. If needing quickly, we advice you choose special delivery as we are finding that Royal Mail first class can take up to a week for delivery. We are in constant contact with our courier service and Royal Mail in order to maintain our ability to make deliveries, but their workload has obviously increased at a time when people are unable to leave their homes. We are told that they are constantly monitoring and reviewing resource and procedures to still deliver the best service for you and protect the health of their workers and customers.
You should allow the following as a minimum:
| Destination | Allow at least |
|---|---|
| UK | 3 Working Days |
| Other EU Countries | 5 Working Days |
| Outside the EU | 7 Working Days |
3. Special Delivery
If you require a guaranteed next working day delivery on an item within the UK, you can select this option.
This guarantees delivery Tuesday - Friday the next business day after the date you choose of items ordered before 2pm on the previous day. Items dispatched on a Friday are not guaranteed to be delivered until the following Monday unless Royal Mail Saturday Delivery is selected.
Please note that Special Delivery requires a signature. To avoid having to collect the item from the depot, or it being redelivered at a later date, please ensure that there is someone available to sign at the delivery address, or have it delivered to a work address.
If your item was sent by:
- Special Delivery
- Special Delivery Saturday
- Royal Mail Tracked
- Courier Delivery
Your order can be tracked. Please contact us if you require any further information.
4. What are the Delivery Charges?
Costs are based on quantities, packaging, and final destination and will be calculated and displayed at the checkout stage. Special Delivery is only available for items with a UK destination, and costs will be calculated and displayed at the checkout stage.
5. Christmas Delivery UK - Recommended Latest Postal Dates
Be sure to get all your personalised Christmas cards, wrapping paper, banners and gifts in the post on time. Below are the recommended latest postal dates to receive in time for Christmas. Order before 2pm (Monday-Friday) for same day despatch.
Royal Mail First Class post - Order by 2pm on Monday 21st December
Special Delivery - Order by 2pm on Wednesday, 23rd December
Please select the correct delivery method at checkout. Any orders placed after the date stated using a different delivery choice may receive their product after Christmas. Please also bear in mind the high demand on Royal Mails services during the busy Christmas period and local lockdowns due to the Corona Virus. Please order in time and choose the appropriate method of postage.