1. When will my order be dispatched?
We will ask you when you want your order sent. The dispatch date is the day we post your order, and NOT the day it should arrive. If you order cards which are to be sent back to you, we will also include a blank envelope for you to use.
The following dispatch dates are relevant to when you order:
|Time Ordered (UK Time)*||Earliest Despatch Date*|
|Monday - Friday (Before 2pm)||Same Day|
|Monday - Thursday (After 2pm)||Following Day|
|Friday (After 2pm)||Following Monday|
|* PLEASE NOTE: UK Bank Holidays, orders will be despatched the next working day.|
2. How will my order be delivered?
Cards, A2 and A1 sized Wrapping Paper have the option of 1st class post or our trackable deliveries.
Rolls of Wrapping Paper and all Banners are sent by tracked 24 or 48 hour courier due to their size and weight.
All printed products sent by Royal Mail First Class mail - we expect 90% of all orders to arrive the next working day, however, it may take up to 3 working days to arrive, particularly during peak periods. Royal Mail first class isn’t trackable. If you require a quicker delivery service, you should use our 24 or 48 Hour Tracked Delivery option (see below).
Orders placed before 2pm (Mon-Fri) are sent out the same day (except Bank Hols).
Items sent 24 or 48 Hour Tracked Delivery require a signature*. To avoid having to collect the package from the depot, or it being redelivered at a later date, please ensure that there is someone available to sign at the delivery address, or have it delivered to a work address.
It is recommended that you allow as much time as possible for your order to be delivered and where possible you should include a Postcode or Zip.
Christmas Post Revised Information - Dated 8th December 2022
We are now only offering 24 or 48 hour tracked options for all our Personalised Cards, Gift Wrap and Banner using next day courier DHL.
We have always taken pride that we used Royal Mail for majority of our deliveries. Growing up in a rural village in the Yorkshire Dales, our postman was the backbone of the community. As a small business Royal Mail offered a good service at a sensible cost which we could pass onto customers.
Unfortunately due to their current service levels because of the strikes and heavier workload at this time of year, we will now only be using DHL for orders pre-Christmas.
We haven’t increased our product prices at Dom & Geri since it’s creation in 2013, to remain competitive and good value for money. But due to the current economic climate we unfortunately have to increase the postage costs on our website.
We can however guarantee delivery pre-Christmas, something we couldn’t with Royal Mail.
We hope that the the conflict between the Royal Mail and Communication Workers Union does come to a agreement soon as the impact it is having on small businesses like us has been devastating.
Tracked 24 Cards, Gift Wrap and Banners
We will be using another method of postage during the Royal Mail strikes time, so if you need things quicker please make sure you choose this option at checkout to avoid these delays.
Please note on the days before strikes and day of strikes, the last time for next-day delivery will be 2pm.
There may also be a delay of up to 1 working day with your order.
The best approach throughout this time seems to be to plan ahead and post early where you can. You can keep up-to-date or find out more about the latest industrial action by visiting https://bit.ly/3SpO7m3
If you need any help, please do not hesitate to contact us via email at email@example.com or direct message us on Instagram, Facebook or Twitter and we will try our best to solve your problem as soon as we can.
Christmas Period Despatch Cut Off Information
Orders placed after 2pm on Friday 23rd December will be dispatched by Wednesday 28th December (Royal Mail Strikes pending)
Normal deliveries will resume between Wednesday 28th - Friday 30th December. All orders placed after 2pm on Friday 30th December will be despatched Tuesday 3rd January 2023.
Dom & Geri HQ are taking some well deserved rest and family time over the festive period. The website will remain open but please bear in mind when ordering that after 2pm on the 23rd December, orders will not then be despatched until 3rd January 2023. If you have any queries, emails and our social media will be responded to periodically throughout this time.
Below are Christmas Cutoff Dates.
Tuesday 20th December
1st Class Royal Mail (Standard Delivery)
Royal Mail Tracked 48
Thursday 22nd December
Royal Mail Tracked 24
Special Delivery Next Day
Friday 23rd December
Saturday Special Delivery
3. My order hasn’t arrived yet – where is it?
1. Check the Dispatch Date & Postal Method on your confirmation email.
2. Reference below to see when your order is due to arrive. There will also be an estimate on your order confirmation.
3. If your order has not arrived in the below time-frames please contact customer service.
You should allow the following as a minimum:
|Destination||Allow at least|
|UK||3 Working Days|
|Other EU Countries||5 Working Days|
|Outside the EU||7 Working Days|
4. 24 Hour Tracked Delivery
If you require a guaranteed next working day delivery on an item within the UK, you can select this option.
This guarantees delivery Tuesday - Friday the next business day if ordered before 2pm. Items dispatched on a Friday are not guaranteed to be delivered until the following Monday unless Saturday Delivery is selected.
Items sent 24 Tracked Delivery require a signature*. To avoid having to collect the package from the depot, or it being redelivered at a later date, please ensure that there is someone available to sign at the delivery address, or have it delivered to a work address.
5. What are the Delivery Charges?
Costs are based on quantities, packaging, and final destination and will be calculated and displayed at the checkout stage. 24 and 48 Hour Tracked Delivery is only available for items with a UK destination, and costs will be calculated and displayed at the checkout stage.
6. International Delivery
We are now offering Tracked Courier deliveries for orders outside of the UK. Prices are displayed upon checkout.
Allow at least
|Europe||5 Working Days|
|Rest of the World||7 Working Days|
Please contact us in advance if you require 1-3 working day delivery outside of the UK.